Development and implementation of a medical audit model based on quality assurance and participatory supervision in Ecuador
DOI:
https://doi.org/10.5712/rbmfc12(39)1417Keywords:
Medical Audit. Quality Circles. Quality Assurance in Health Care.Abstract
Objectives: This study is a description of the development of a medical audit strategy based on quality provision assurance using tools of participatory supervision in an attempt to generate cooperation between the auditor and the auditee in health services of the first level of Primary Attention to Health Care of the Ministry of Public Health of Ecuador. Methods: A methodology was developed, implemented and field tested, based on a description of the results (cross-section study). Results: At the beginning of the process, the clinical relevant scores, in general, did not exceed 45% and in relation to legal risks they did not exceed 65%. Progressively, an increase in the score was observed. Additionally, results obtained from the auditees’ perception of this process were obtained, with less resistance in less than 5% of the cases, perhaps due to the participatory nature of the process. Conclusion: The medical audit process is essential for the identification of problems, but it is also necessary to be an active process with their intervention and resolution. The Medical Audit identifies hidden problems for decision-makers and decreases the resistance to the inclusion of strategies for quality improvement.
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