Comprehensive care and user embracement in family health: analysis of user embracement practices and their importance in the development of comprehensive health care

Abstract

Introduction: User embracement is understood not merely as the reception of patients, but as a practice that involves qualified listening, recognition of users’ needs, and the establishment of trust-based relationships. This approach enables more personalized and resolute care, which is essential for health promotion and disease prevention, aligning with the principles of equity and comprehensiveness of SUS. Objective: To analyze user embracement practices in family health care and their importance in building comprehensive health care. Different aspects of welcoming as both an organizational and care practice were discussed, including its impacts on access and quality of health services. Methods: This is a qualitative study with a descriptive and exploratory approach. Analysis of the collected data allowed the identification of several dimensions of welcoming practices within the Family Health Strategy (FHS) and their impacts on comprehensive health care. Results: The results are organized into four main categories: (1) characteristics of welcoming practices, (2) challenges faced, (3) impacts on quality of care, and (4) strategies to improve user embracement. Conclusions: This study reinforces the importance of welcoming within the FHS as a transformative practice capable of promoting comprehensive and high-quality care. By strengthening ser embracement practices, it is possible to advance the development of a more just, humane, and effective health system that truly meets the population’s needs.